The fastest way to reach us is email. Pick the address that matches your question and we'll get back to you quickly. We don't hide behind ticket systems — every email is read by a person on our team.
Customer Support
Account, billing, technical issues, and anything else about your Services.
[email protected]Privacy & Legal
Privacy requests, GDPR/CCPA rights, data-protection questions, and legal notices.
[email protected]Abuse Reports
Report spam, phishing, malware, or other abuse originating from our network.
[email protected]Response Times
Our goal is to respond to every email within one business day, and most issues get a reply in just a few hours during normal working hours (Monday–Friday, 9 a.m.–6 p.m. ET). Critical issues that affect service availability are prioritized and handled as soon as we see them.
Mailing Address
For legal notices, tax correspondence, and anything that requires postal delivery:
OffloadHost, Inc.
2810 N Church St PMB 890397
Wilmington, Delaware 19802-4447
United States
Before You Email
A lot of common questions are already answered in our FAQ. If you are troubleshooting a live issue, please include your account email, the domain involved, and any error messages you are seeing so that we can help you faster.